We deeply cherish each and every one of our customers. Our foremost priority is to ensure that your trendy women’s fashion items are delivered to you as swiftly as possible. Below, you’ll find a detailed overview of your order’s journey from payment to delivery.
Note: Our orders only include product fees and applicable shipping fees. Customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).
Payment Confirmation
Once your order has been authorized and verified, we will promptly send you a confirmation email. This serves as your initial assurance that your purchase is on its way.
Order Processing
For all countries, it typically takes 1-2 business days to process your order. Please keep in mind that holidays and weekends are not considered business days and may extend the processing time.
Shipping
Shipping generally takes approximately 7 to 14 business days to reach its destination, regardless of the country. As soon as your order is shipped, we will notify you via email, providing you with a tracking number to monitor its progress.
Shipping Fee:
- For orders totaling less than 109,a shipping fee of 6.99 will be charged for all countries.
- Orders totaling $109 or more qualify for free shipping worldwide.
Delivery Timeframe
Please note that the total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a coat, it will require 1-2 business days for processing and an additional 7-14 business days for shipping. Therefore, you can generally expect to receive your order within 8-16 business days for all countries.
Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If your order’s street address contains a “PO Box,” the system will review and make a judgment based on the delivery logistics you’ve chosen. Should the selected logistics method be unable to deliver to a “PO Box” address, the system will flag the order as abnormal, and our customer service team will contact you to either modify the address or cancel the order.
Tracking Your Order
You can easily track the status of your order. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
To track your order, simply click on the “Track Order” option for detailed information. If you do not see any updates, feel free to send us an email, and we will check the details for you.
Potential Causes of Delay
Occasionally, tracking updates may be delayed due to unforeseen circumstances, including:
- Adverse Weather Conditions: Such as heavy rain, tornadoes, floods, earthquakes, etc.
- Local Disruptions: Including strikes, statutory holidays, major international conferences, etc.
- Peak Season Challenges: Shortages of flights and personnel, along with other local factors.
Customer Support
Should you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to get in touch with us. Our contact details are as follows:
Address: 200 Palm Hills Dr, Richmond, KY 40475
Telephone: +1(770)264-8418
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we are committed to responding to your inquiries within 24 hours. We look forward to serving you and ensuring a seamless and enjoyable shopping experience.